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Return Policy

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Awase.shop: The 24-Hour Return Policy

At Awase.shop, we strive for perfection in every "gathering" of goods. However, we understand that sometimes things aren't exactly as expected. To maintain the freshness and quality of our marketplace, we offer a strict 24-hour notification window for returns.

1. The 24-Hour Notification Rule

To be eligible for a return, refund, or exchange, you must notify us or the Vendor via the Platform within 24 hours of the delivery timestamp.

  • Why 24 hours? Many of our vendors offer unique, handcrafted, or perishable items. Fast notification ensures we can resolve issues while the product is in its original state.

2. Eligibility for Return

Items are eligible for return only if they meet the following "Plenty-Fresh" criteria:

  • Damage/Defect: The item arrived broken or non-functional.

  • Incorrect Item: You received a different product, size, or color than what was ordered.

  • Misrepresentation: The item significantly differs from the description or photos on the site.

Note: Items must be unused, unwashed, and in their original packaging with all tags attached.

3. Non-Returnable Items

Due to the nature of a multi-vendor marketplace, the following cannot be returned:

  • Personalized or custom-made orders.

  • Intimate apparel or jewelry (for hygiene reasons).

4. How to Initiate a Return

  1. Log In: Go to your Order History on Awase.shop.

  2. Report Issue: Click "Request Return" on the specific order within 24 hours of delivery.

  3. Upload Evidence: Attach a clear photo of the item and the packaging (especially if damaged).

  4. Vendor Review: The Vendor will review your request within 48 hours to provide a shipping label or drop-off instructions.

5. Refunds & Credits

Once the Vendor confirms receipt of the returned item:

  • Original Payment: Refunds are processed back to your original payment method.

  • Please note: Shipping fees are generally non-refundable.

6. The "Grace" Clause

At Awase, we value community. If you miss the 24-hour window due to an extreme circumstance, please contact sales@awase.shop. While we cannot guarantee a return past the deadline, we will mediate with the Vendor to find a fair solution.